Contact

Let's talk. Pick the right door.

Each team reads its own inbox, so the quickest answer comes from writing to the right one.

Work with Cool Brands

Business enquiries

Retail & distribution

Retailers and distributors for Pristine Aroma and Kapsä.

Marketing & partnerships

Brand partnerships, media and campaigns.

Affiliates

Affiliate and creator programmes.

Customers

Chat support on each store runs 9am–6pm on working days. Messages sent outside those hours are answered the next working day.

Orders, deliveries, scents and bulk gifting for Pristine Aroma.

Orders, subscriptions and product questions for Kapsä.

Software

Early access, demos and support for the shared customer inbox.

Shelfjet

Trials, pricing and onboarding for order and warehouse management.

Ottsy

Interested in the otter office for your own team? Tell us how you work.